Information about personal details handled when you contact us or use shipment tracking.
When you contact Eagle Wings Express, we may receive the name, contact details and shipment information you choose to share. Shipment records used by the tracking portal can include a tracking reference, destination, recipient name, consignment details and movement updates.
The details may be used to respond to enquiries, coordinate requested logistics services and display recorded shipment progress. Please do not submit payment-card details or confidential identity documents through ordinary tracking searches or email unless a verified, appropriate process has been arranged.
For enquiries about information associated with a shipment, write to [email protected]. Please include enough context to identify the relevant enquiry without sending unnecessary sensitive information.
The final privacy notice should set out any additional collection, sharing, retention and rights information required for the jurisdictions in which Eagle Wings Express operates.
